Support

Contact us

Email hello@sameroof.uk

We reply within one working day. Tell us which salon you're with and what you were trying to do.

I can't sign in

Enter your email on the sign-in page and we'll send you a link and a code. Check your spam folder if it doesn't arrive within a minute. If you set up Face ID or Touch ID, you can use that instead. Your salon owner needs to have added you with the same email address.

Booking or cancelling a chair

Pick a day and a chair in the app and choose your hours. You can cancel a booking from My bookings; the salon's own cancellation rules apply. For anything about the chair or the salon itself, speak to the salon owner.

Booking with a stylist

Your confirmation email has a link to your booking, where you can add it to your calendar or cancel it. To change the time, contact your stylist.

Rent, invoices and Direct Debit

Monthly rent is invoiced and collected by Direct Debit through GoCardless, on the schedule your salon sets. Your invoices are in the app under My invoices. You can cancel a Direct Debit at any time with your bank. Questions about an amount are best raised with the salon owner, who sets the rent.

Deleting your account

Go to Account in the app or on the website and choose Delete my account. Your details are removed straight away. Invoices and paid bookings are kept for the salon's accounts, without your name or email. If you're the only owner of a salon, make someone else an owner first, or email us.