Terms

1. Who we are and who these terms are for

Same Roof is run by Sam Allen, trading as Same Roof, in London (we, us). Same Roof Ltd is being set up and will take over these terms; we'll update this page when it does. Contact: hello@sameroof.uk.

These terms are between us and the business that runs a salon on Same Roof (you, the salon). By creating a salon or using Same Roof for one, you accept them on behalf of that business and confirm you're allowed to.

Same Roof is for businesses, not consumers. Stylists and renters use Same Roof through their salon with their own accounts; the salon is responsible for inviting them and removing them when they leave. A salon may also have a separate written agreement with us, which takes priority over these terms where they differ.

2. Accounts

You sign in with an email code or a passkey (Face ID, Touch ID or your device's lock). We never ask for your passwords to other services.

Keep your email account secure, because anyone who can read it can sign in as you. Tell us straight away at hello@sameroof.uk if you think someone else has got in.

Salons are responsible for what happens under their owner accounts.

3. Plans and paying us

New salons get 30 days free. After that the Salon plan is £39 a month plus £9 per chair, or ten months' price for twelve if paid yearly. Some salons have a free plan agreed with us in writing.

Plans are paid by card through Stripe on the Same Roof website, in advance. We're not VAT registered; if we register, we'll add VAT at the legal rate and tell you first.

If a plan isn't paid, rent invoices and Direct Debit collections pause until it is. Stylists can still see and book chairs, and nothing is deleted.

We'll give at least 30 days' notice by email before a price change affects you. You can cancel any time and the plan runs to the end of the period you've paid for. If we charge you wrongly, we'll refund the difference.

4. Your money goes to your accounts

Rent and chair payments go straight into the salon's own Stripe and GoCardless accounts. Money for your salon never passes through us, and we don't take a cut of it.

Stripe and GoCardless are separate companies with their own terms, which you accept with them. We'll help if something goes wrong between them and Same Roof.

You're responsible for the rents and prices you set, for your renters' invoices being right, and for your own tax.

5. Data

Your salon's data is yours. For your renters' and bookings' data, you're the controller and we're your processor, and we only use it to provide Same Roof to you. Stylists' clients and notes belong to the stylists.

You can ask for an export of your salon's data at any time and we'll send it within 14 days. Our Privacy policy explains what we keep about you as a controller.

6. Using Same Roof properly

You agree not to use Same Roof for anything unlawful (including collecting money you aren't owed), not to add people without a proper reason to hold their details, not to try to get into other salons' data or test our security without written permission, and not to copy or resell the software.

If these rules are broken, we can suspend access after a warning, or straight away if other people's data or money is at risk.

7. Keeping it running, and leaving

We aim to keep Same Roof available all the time and to do planned work outside 8am to 8pm UK time, but we can't promise it will never be interrupted.

Support is by email at hello@sameroof.uk. We reply within one working day, and faster when rent collection or bookings are affected.

We won't remove a feature your salon relies on without at least 30 days' notice.

You can stop using Same Roof at any time. We can end these terms with 60 days' notice, or straight away if they are seriously broken. Afterwards you can download your data for 30 days; then we delete it, except what the law makes us keep, such as billing records. Your Stripe and GoCardless accounts and mandates stay yours.

8. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited.

Otherwise, neither side is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill, and our total liability to you in any 12 months is capped at the greater of the fees you paid us in those 12 months and £500.

9. General

We'll email you at least 30 days before a change to these terms that matters to you takes effect.

We can transfer these terms to a company that takes over Same Roof (including Same Roof Ltd), as long as your rights aren't reduced.

English law applies, and the courts of England and Wales decide disputes.